Terms of service

Article 1 – Identity of the Entrepreneur

Business Name: Levina commerce

Chamber of Commerce (KvK) Number: 93035330

VAT Number: NL004993785B85

Customer Service Email: support@muse-dublin.com

Business Address: Noorddonk 125, 4651ZD, Steenbergen

Article 2 – Applicability

2.1 These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and a consumer.

2.2 Prior to the conclusion of the contract, these general terms and conditions are made available to the consumer by electronic means.

Article 3 – Nature of the Sale

3.1 The entrepreneur sells products through an international dropshipping model.

3.2 Products are shipped directly from third‑party suppliers established outside the European Union.

3.3 The entrepreneur does not hold physical stock and does not act as a carrier or transporter.

Article 4 – The Offer

4.1 The offer contains a clear and accurate description of the products offered.

4.2 Obvious mistakes or errors in the offer do not bind the entrepreneur.

4.3 Images and product presentations are indicative and may differ from the product actually delivered.

Article 5 – Formation of the Contract

5.1 The contract is concluded at the moment the consumer accepts the offer and complies with the conditions stated therein.

5.2 After placing the order, the consumer receives an electronic order confirmation.

Article 6 – Price

6.1 The price displayed on the website is the fixed product price payable by the consumer to the entrepreneur.

6.2 The entrepreneur does not charge separate shipping or delivery fees.

6.3 As the products are shipped from outside the European Union, additional charges may be levied upon import by customs authorities or carriers, such as import VAT, customs duties, and clearance or administrative fees.

6.4 These import charges form no part of the product price and are not collected by the entrepreneur, but are payable directly to the carrier or customs authorities upon delivery.6.5 Prior to placing the order, the consumer is informed that such import charges may be imposed.

Article 7 – Delivery

7.1 Products are shipped internationally to the delivery address provided by the consumer.

7.2 The delivery constitutes an international shipment in which import VAT, customs duties, and other import‑related charges are not prepaid by the entrepreneur and are not included in the product price.

7.3 This method of delivery is commonly referred to in logistics practice as Delivered At Place (DAP) as defined under the Incoterms 2020 or Delivered Duty Unpaid (DDU) as defined under the Incoterms 2000. These terms are used solely to describe that import charges are not prepaid or collected by the entrepreneur and do not limit or affect statutory consumer rights.

7.4 The risk of loss or damage to the product passes to the consumer at the moment of physical receipt of the product.

7.5 Delivery takes place within 30 days from the conclusion of the contract, unless expressly agreed otherwise.

Article 8 – Customs and Importation

8.1 For international shipments, the consumer may be required at delivery to pay import VAT, customs duties, and other charges imposed by customs authorities or carriers.

8.2 The entrepreneur does not act as importer of record, customs declarant, or fiscal representative.

8.3 If a shipment is refused due to non‑payment of import charges, the entrepreneur may deduct the direct and demonstrable costs arising from such refusal (including return or destruction costs and charges invoiced by third parties) from any refund, insofar as legally permitted.

Article 9 – CESOP Compliance

From 2024, payment service providers will register transaction data in the CESOP system (Central Electronic System of Payment Information) as per EU regulations. The entrepreneur complies with these regulations, which may impact the monitoring and reporting of payments.

Article 10 – Right of Withdrawal

10.1 The consumer has the right to withdraw from the contract within 30 days after receipt of the product, without giving any reason.

10.2 If the consumer exercises the right of withdrawal, the costs of returning the product shall be borne by the consumer.

10.3 Import VAT, customs duties, and clearance or administrative fees do not form part of the amount received by the entrepreneur and are not refunded by the entrepreneur.

10.4 Refund of the amount paid by the consumer to the entrepreneur for the product shall be made within 14 days of the withdrawal notice, provided that the entrepreneur / supplier has received the product or the consumer has demonstrated that the product has been returned, whichever occurs first.

Article 11 – Exclusion of the Right of Withdrawal

The right of withdrawal is excluded only in cases permitted by applicable law, including:

● products manufactured according to the consumer’s specifications or clearly personalized;

● sealed products which are not suitable for return for health or hygiene reasons and whose seal has been broken after delivery.

Article 12 – Conformity and Statutory Warranty

12.1 The entrepreneur guarantees that the products comply with the contract and applicable statutory conformity requirements.

12.2 The consumer retains all statutory rights. Within the European Union, a statutory conformity warranty of at least two years from delivery applies.

12.3 Notification of a defect within a reasonable period after discovery does not prejudice the consumer’s statutory rights.

Article 13 – Liability

13.1 To the extent permitted by law, the entrepreneur shall not be liable for delays caused by customs authorities or carriers, nor for costs or charges imposed by third parties upon import.

13.2 The entrepreneur’s liability is limited to the amount paid by the consumer to the entrepreneur for the

product, insofar as legally permitted.

13.3 Nothing in these terms excludes or limits liability where such exclusion or limitation is not permitted by law.

Article 14 – Complaints Procedure

14.1 Complaints regarding the performance of the contract must be submitted in writing via customer service.

14.2 The entrepreneur will respond within 14 days of receipt of the complaint. If more time is required, the

consumer will be informed accordingly.

Article 15 – Applicable Law and Disputes

15.1 This agreement shall be governed by the law of Netherlands.

15.2 This choice of law does not affect mandatory consumer protection provisions of the country in which the

consumer resides.

15.3 Disputes may be submitted to:

● the competent court of the consumer’s place of residence, and/or

● the competent court of Netherlands.

Article 16 – Amendments

The entrepreneur reserves the right to amend these general terms and conditions. The most recent version shall always apply.