Privacy policy
At Muse Dublin, we believe that respecting your privacy is a fundamental part of providing a great customer experience. This Privacy Policy explains how we collect, use, and protect your personal data when you visit www.muse-dublin.com, place an order, or contact our support team. By using our website, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.
Who We Are
Company name: Muse Dublin
Email: support@musedublin.com
Data We Collect
When you interact with our website, we may collect the following information:
- Technical data such as your IP address, browser type, device information, and time zone.
- Personal information you provide when placing an order, including your name, email address, phone number, billing/shipping address, and payment details.
- Order information including products purchased and transaction details.
- Communication data when you contact us via email or customer support.
How We Use Your Data
We use your personal data to:
- Process and deliver your orders.
- Communicate with you regarding your order or inquiries.
- Provide customer support.
- Detect and prevent fraud or unauthorized transactions.
- Improve and optimize our website and user experience.
- Send marketing emails or promotions (only if you have opted in).
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your data under the following legal bases:
- Contractual necessity – to fulfill your order.
- Legitimate interests – to improve our services and prevent fraud.
- Consent – for marketing communications.
- Legal obligations – to comply with applicable laws.
Sharing Your Data
We only share your personal data with trusted third parties necessary to operate our business, including:
- Payment processors
- Shipping and logistics partners
- E-commerce and website platforms (such as Shopify)
- Analytics and marketing tools
We do not sell, rent, or trade your personal data to third parties.
We may also disclose your data if required to do so by law or to protect our legal rights.
Cookies
Our website uses cookies to:
- Remember your preferences
- Improve website performance
- Analyze traffic and user behavior
- Provide personalized content and ads
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time (e.g., unsubscribe from emails)
To exercise your rights, contact us at support@musedublin.com
You also have the right to lodge a complaint with your local data protection authority.
Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill orders and provide services
- Comply with legal and tax obligations
- Resolve disputes and enforce agreements
International Data Transfers
Your data may be processed outside the European Economic Area (EEA), including in countries such as the United States. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.
Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: support@musedublin.com